REFUND & EXCHANGE POLICY

 

We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund.

If you are not completely satisfied with your purchase we will gladly exchange or refund any item within 30 days of the purchase date provided it is in the original condition. We cannot accept for return any item that shows signs of wear, except in cases of manufacturer’s defects.

Simply follow these steps:

  1. Fill out the enclosed Return Form from your package contents or make notes on a copy of your invoice and include the following information:

  2. Download Our Return / Exchange Form
    • Full Name
    • Phone Number used when placing order
    • Invoice Number
    • Daytime phone number and best time to contact you should we have any questions
    • Brief reason for return
  3. Pack your return securely, in the original package if possible, and include your completed Return form or invoice.
  4. Ship ItPlease note that return freight must be prepaid.

Garnet & Gold
eCommerce Department
2818-A Industrial Plaza Drive
Tallahassee, FL 32301

For your protection, return the product insured via United Parcel Service (UPS) or U.S. Mail. Purchaser is responsible for additional shipping charges on exchanges and returns. Please do not send items C.O.D., they will not be accepted.

What happens next?

We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

NOTE: Unfortunately, we do not accept C.O.D. deliveries. Also, we don’t refund original shipping and handling charges unless the return is a result of our error.

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